If you are not satisfied or there is some issue with your purchase, please send an email to hello@everydayavantgarde.com and I will do my absolute best to resolve any issues.
I want all of my customers to have a pleasant shopping experience at Everyday Avant Garde. Please read this page in its entirety before contacting about returns as this page outlines the most common issues and I will act in full accordance with the policies below.
REFUND RETURNS
Eligible returns are refunded via store credit in the form of a one-time use discount code equal to the amount of the items returned including sales tax paid (if any). Items are not eligible for a refund, exchange, or return until the customer has received them. Once an order has been placed it cannot be canceled or modified. To qualify for a refund, you must send an email hello@everydayavantgarde.com within 7 days of receiving your order. For a refund request to be approved it must include the following information:
● First name
● Last name
● Email address
● Order number
● Phone number
● Reason for return
To complete a return, after you've sent the necessary info I'll provide you the address where you can send your return. Item(s) must be sent back within 30 days of the delivery date. Please include your name and order number in the return package. After I receive your return please allow up to 7 days for processing and we will issue your refund via one-time use discount code.
● The customer is responsible for covering the shipping costs to return the item(s).
● I do not provide pre-paid return labels and do not offer refunds for return shipping costs.
● Items must be sent back in their original packaging with tags (if applicable) and must be undamaged, unused, unworn, and unwashed in order to qualify for a refund.
● Items sent back must be free of stains, makeup, deodorant, or wear in order to qualify for a refund.
● Item(s) being processed under a damage/error claim are not eligible for a refund as they are handled differently.
● All earrings are final sale and not eligible for a refund.
● Items that have been marked down are final sale and not eligible for a refund.
EXCHANGES
I am currently unable to accommodate exchanges. Instead, we suggest that you refund your item(s) in accordance with our return policy and repurchase the item(s) in your desired size or style once your discount code is issued. Please note that due to high demand, Everyday Avant Garde cannot guarantee your desired items will be in-stock at the time of your reorder.
RETURNED TO SENDER & REFUSED PACKAGES
Everyday Avant-Garde does not take responsibility for lost, misplaced, or wrongly delivered shipments if the address info provided is entered incorrectly at the time of purchase.
Please make sure to correctly enter your address including all relevant info such as abbreviations, street numbers, apartment or building numbers, and route info (if applicable). Once an order has been placed the delivery address cannot be changed.
DAMAGED OR INCORRECT ITEM RETURNS
I do my very best to ensure the quality and accuracy of products are on point. That being said, sometimes errors or damage may occur during the shipping and handling phase. If you receive an order that is wrong or damaged I encourage you to file a damage/error claim to receive a replacement product. To file a damage/error claim, you must send an email to hello@everydayavantgarde.com within 24 hours of receiving the incorrect or damaged item. For a claim to be approved it must include all information indicated below.
● First name
● Last name
● Email address
● Order number
● Phone number
● Description of the issue
● Please include photo(s) of the item(s).
To complete a claim, after I receive the necessary info I'll provide the address where you can send your return. If the claim is approved the customer must ship the damaged/incorrect item back to me. Item(s) must be sent back within 30 days of the delivery date. Upon receiving your damaged/incorrect item(s) I will order a replacement of the item(s) based on the original order. Please allow up to 7 days for processing to receive an order confirmation and tracking info for the replacement order.
● The customer is responsible for covering the shipping costs to return the damaged/incorrect item(s).
● I do not provide pre-paid return labels and do not offer refunds for any return shipping costs.
● Items sent back must be in their original packaging with tags (if applicable) and must be unused, unworn, and unwashed in order to qualify for a replacement.
● Items sent back must be free of stains, makeup, deodorant, or wear in order to qualify for a replacement.
● Customer error in placing the original order invalidates an error claim and is not eligible for a replacement product.
● Item(s) being processed as a return are not eligible for a damage/error claim as they are handled differently.
● I can not guarantee the replacement item will be in stock at the time of reordering.
● If the replacement item is out of stock then we will send you a message and ask you to choose an in-stock replacement item of equal or lesser value.
ADDITIONAL INFO
To fulfill orders efficiently I begin processing your order immediately and am unable to change or modify an order after it has been placed. Please review your order details and shipping info prior to sending your order to ensure product accuracy and secure delivery.
Everyday Avant Garde will not issue returns or replacements for items without a confirmed order number.
I am currently unable to provide pre-paid return labels. The customer is responsible for covering the shipping costs for all products sent back to me. We will only accept prepaid shipments and will reject COD deliveries.
When sending items back, I suggest keeping your proof of postage and choose a trackable shipping option. Everyday Avant Garde is not liable for return packages that are stolen in-transit or lost.
Everyday Avant Garde cannot issue returns or replacements for any item(s) until I receive the merchandise back from the customer.
Everyday Avant Garde reserves the right to exclusively define and limit, refuse, and/or reject returns or damage/error claims from customers at any time due to reasons such as; excessive return history, excessive damage/error claims, or potentially fraudulent or criminal activity.
